Dear Secret Recipe KLCC,
I went to your outlet just now. I am considered a regular as I would dine at your place almost every weekend. I usually go to your place for cakes and a glass of pepsi. I love your brownies with ice-cream, too. Not forgetting chocolate indulgence.
I have one thing to say regarding my recent visit, which took place a couple of hours ago.
I was not greeted by your staff when I entered your outlet. I do not mind that, really. I know there are other diners to be taken care of. I am, however, disappointed, for having to wait for several minutes for someone to give me the menu. There was a lady, dressed in black uniform, can I assume he was the Assistant Manager? She was at the cake counter, not doing anything. She must have seen me but why didn’t she took the initiative to give me the menu. She didn’t look friendly, too. Bad day, huh?
Then a boy went to me asking me if I have placed my order. Obviously not. I ordered brownies with ice-cream and pepsi. Not much, really, but I do deserve a better service. In fact, we, your customers, all deserve a better service.
This is not the first time this incident has happened. Similarly I had to wait for quite some time to place my order when I visited your outlet at Sogo.
Seriously, how can you make your brand international with unattentive staffs? Secret Recipe is one of the best brand around, but I am afraid these staffs will ruin your reputation. Please improve.
I still love you, Secret Recipe. I will still come back. If the service is still bad, I will still write an open letter to you via this blog!
Sincerely Yours,
Syafique Shuib